At Listenly, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this Privacy Policy carefully. By accessing or using Listenly, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

1. Information We Collect

We may collect several types of information from and about users of our platform, including:

• Personal Information: Name, email address, phone number, and other contact details you provide when registering or using our services.
• Profile Information: Information you provide in your user profile, including preferences, demographic information, and profile pictures.
• Usage Data: Information about how you use our platform, including session duration, features used, and interactions with agents.
• Communication Content: Records of conversations with agents, including text chats, audio recordings (with your consent), and video session logs.
• Technical Data: IP address, device information, browser type, time zone, and other technology identifiers from the devices you use to access Listenly.
• Cookies and Tracking Data: Information collected through cookies and similar tracking technologies about your browsing actions and patterns.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Improve, personalize, and expand our services
• Connect you with appropriate support agents
• Process transactions and manage your account
• Send administrative information, such as updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor usage patterns and analyze trends to enhance user experience
• Protect against fraudulent, unauthorized, or illegal activity
• Develop new features, products, and services

3. How We Share Your Information

We may share your personal information in the following situations:

• With Support Agents: Information necessary for providing support services, including conversation history and profile information.
• Service Providers: With third-party vendors, consultants, and service providers who perform services on our behalf.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
• With Your Consent: In other cases with your explicit consent.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure data storage practices
• Staff training on data protection

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us at hello@listenly.live.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for essential functions (such as authentication and security), analytics, and to improve user experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@listenly.live.