At Listenly, we are committed to providing high-quality emotional support services. This Refund and Cancellation Policy outlines the terms under which refunds may be issued and the cancellation process for our services.

Please read this policy carefully before using our services. By accessing or using Listenly, you acknowledge that you have read, understood, and agree to be bound by the terms outlined in this policy.

1. Service-Based Nature

Listenly is a service-based platform. Once a session with a trained agent has been successfully completed, the service is considered delivered and no cancellation is possible.

2. Cancellation Policy

3. Refund Eligibility

Refunds will be considered and issued in the following circumstances:

• Technical issues with the app that prevented you from accessing or completing a session
• Service quality issues or connectivity problems on our end
• Sessions that were not delivered as described or expected
• Duplicate charges or billing errors

4. Refund Request Timeline

To be eligible for a refund, you must report any issues or concerns within 2 days (48 hours) of the session or transaction. Refund requests submitted after this period may not be honored.

Please contact our support team with details of the issue, including:

• Date and time of the session
• Description of the problem encountered
• Any relevant screenshots or evidence
• Transaction or session ID (if available)

5. Refund Processing

Once your refund request is received and approved:

• Refunds will be processed within 7 business days of approval
• The refund will be credited to your original payment method
• You will receive a confirmation email once the refund has been processed
• Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account

6. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Sessions that were successfully completed without technical or service issues
• Change of mind after a session has been completed
• Failure to report issues within the 2-day timeline
• Technical issues on the user's end (poor internet connection, device problems, etc.)
• Violation of our Terms of Service by the user

7. Contact Us

If you have any questions about our Refund and Cancellation Policy or need to submit a refund request, please contact us at:

• Email: support@listenly.com
• Through the App: Use the "Contact Support" feature

8. Policy Updates

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of Listenly after any changes constitutes acceptance of the updated policy.

Last Updated: December 12, 2025